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Management & Administration
Employability
Office Skills for Customer Service

Office Skills for Customer Service

Overview of Office Skills for Customer Service Join our course and discover your hidden skills, setting you on a path …

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Overview of Office Skills for Customer Service

Join our Office Skills for Customer Service course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Office Skills for Customer Service course has everything you need to get a great start in this sector.

Improving and moving forward is key to getting ahead personally. The Office Skills for Customer Service course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now!

Get a Quick Look at The Course Content:

This Office Skills for Customer Service Course will help you to learn:

This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Office Skills for Customer Service. Enrol today and complete the course to achieve a certificate that can change your career forever.

Details

Perks of Learning with IOMH

One-to-one support from a dedicated tutor throughout your course.
Study online — whenever and wherever you want.
Instant digital/ PDF certificate.
100% money back guarantee.
12 months access.

Process of Evaluation

After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate.

Certificate of Achievement

Certificate of Completion – Digital / PDF Certificate

After completing the Office Skills for Customer Service course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99.

Certificate of Completion – Hard copy Certificate

You can get the CPD Accredited Hard Copy Certificate for £12.99.

Shipping Charges:

- Inside the UK: £3.99
- International: £10.99

Who Is This Course for?

This Office Skills for Customer Service is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.

On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.

This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education.

Requirements

You don’t need any educational qualifications or experience to enrol in the Office Skills for Customer Service course.

Do note: You must be at least 16 years old to enrol.

Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.

Career Path

The certification and skills you get from this Office Skills for Customer Service Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.

Frequently Asked Questions

Q. How do I purchase a course?

1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website.
2. Click on Take This Course button, and you will be directed to the Cart page.
3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details.
4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal.

Q. I have purchased the course when will I be able to access the materials?

After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn’t receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase.

Q. I haven't received my certificate yet. What should I do?

You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK.

For International Delivery, it will take 20-25 days.

If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly.

Q. I don't have a credit/debit card, what other methods of payment do you accept?

You can make the payment using PayPal or you can Bank Transfer the amount.

For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice.

After that, you will receive an email with the invoice and bank details and you can make the payment accordingly.

Q. Can I do the courses from outside UK?

We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device.

Q. When I log into the account it says 'Contact Administrator'.

To resolve this issue, please log out of your account and then log back in.

Course Curriculum

Office Skills for Customer Service - Updated Version
Module 01: Personal Assistant
	Personal Assistant	01:23:00
Module 02: Admin Support
	Admin Support	01:54:00
Module 03: Administrative Management
	Administrative Management	00:30:00
Module 04: Organisational Skills
	Organisational Skills	01:16:00
Module 05: Telephone Etiquette
	Telephone Etiquette	01:07:00
Module 06: Business Writing
	Business Writing	01:24:00
Module 07: Time Management
	Time Management	01:09:00
Module 08: Body Language and Effective Communication
	Body Language and Effective Communication	01:23:00
Module 09: Meeting Management
	Meeting Management	01:24:00
Module 10: Excel Basics
	Navigate the Excel User Interface	00:28:00
	Use Excel Commands	00:10:00
	Create and Save a Basic Workbook	00:19:00
	Enter Cell Data	00:12:00
	Use Excel Help	00:05:00
	Create Worksheet Formulas	00:15:00
	Insert Functions	00:17:00
	Reuse Formulas and Functions	00:17:00
	Insert, Delete, and Adjust Cells, Columns, and Rows	00:10:00
	Search for and Replace Data	00:09:00
	Use Proofing and Research Tools	00:07:00
	Apply Text Formats	00:16:00
	Apply Number Format	00:08:00
	Align Cell Contents	00:09:00
	Apply Styles and Themes	00:12:00
	Apply Basic Conditional Formatting	00:11:00
	Create and Use Templates	00:08:00
	Preview and Print a Workbook	00:10:00
	Set Up the Page Layout	00:09:00
	Configure Headers and Footers	00:07:00
	Manage Worksheets	00:05:00
	Manage Workbook and Worksheet Views	00:07:00
	Manage Workbook Properties	00:06:00
Module 11: PowerPoint Basic
	Customize the User Interface	00:19:00
	Set PowerPoint 2016 Options	00:07:00
	Modify Slide Masters and Slide Layouts	00:16:00
	Add Headers and Footers	00:05:00
	Modify the Notes Master and the Handout Master	00:04:00
	Create SmartArt	00:09:00
	Modify SmartArt	00:05:00
	Write Math Equations	00:07:00
	Add Audio to a Presentation	00:09:00
	Add Video to a Presentation	00:10:00
	Customize Animations and Transitions	00:14:00
	Review a Presentation	00:15:00
	Store and Share Presentations on the Web	00:06:00
	Annotate a Presentation	00:07:00
	Set Up a Slide Show	00:08:00
	Create a Custom Slide Show	00:03:00
	Add Hyperlinks and Action Buttons	00:07:00
	Record a Presentation	00:05:00
	Secure a Presentation	00:11:00
	Broadcast a Slide Show	00:07:00
	Create a Video or a CD	00:08:00
Mock Exam
	Mock Exam – Office Skills for Customer Service	00:20:00
Final Exam
	Final Exam – Office Skills for Customer Service	00:20:00
Order Your Certificate
	Order your Certificate	00:00:00