FAQ (Frequently Asked Question)
We have prepared some of the frequently asked questions that our students asked. Hope that you will find your answers here.
1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website.
2. Click on Take This Course button, and you will be directed to the Cart page.
3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details.
4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal.
Yes, you will receive a free Digital Certificate after completing the course. If you want, you can order the Digital Transcript, Hardcopy Certificate & Transcript as well, for which you need to pay an additional fee. The fees of Digital Transcript, Hard Copy Certificate & Transcript are given in the certificate ordering page:
Ordering page link: https://www.iomh.co.uk/certificate/
Yes, you can gift a course to anyone you wish. After you find the course that you want to gift, please click on the GIFT THIS COURSE option and enter your email and the student’s email address. After that, enter the learner’s full name.
Once you are done with these, click on the Send as Gift option, and you will be directed to the Cart page. You can now make the payment from the Checkout option. The learner will receive the course access details within 24 hours if the payment is successful.
Our courses are conducted online and you can access them using any internet connected smart device.
After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn’t receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase.
You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK.
For International Delivery, it will take 20-25 days.
If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly.
You can make the payment using PayPal or you can Bank Transfer the amount.
For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice.
After that, you will receive an email with the invoice and bank details and you can make the payment accordingly.
The age limit to enrol on our courses is 16 years. However, learners below 16 years can enrol in the course with parental consent.
If you fail in the exam then you can retake the exam for a maximum of 3 times.
The course can be accessed for 1 year. The specific course duration varies from course to course. You can find the course duration on the course page.
We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device.
Yes, you can revisit your course even after completing the course as long as you have access to the course.
You can use the certificate in applying for a job in the relevant sector.
Yes, it should have been sent. Please check your Spam/Junk folders. For further inquiries please contact our Customer Support team.
To resolve this issue, please log out of your account and then log back in.
After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn’t receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase.
Yes, you can make the payment over the phone. Our Customer Support team is always available to assist you.