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Customer Service

Overview his Customer Service course will unlock your full potential and will show you how to excel in a career in …

PRIVATE saleend

Level: Intermediate
Duration: 4 hours, 7 minutes
Modules: 29 Modules
Students: 16

PRIVATE COURSE ALL COURSES FOR £49

£11 /Unit Price

£110

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45% discount for orders of 10+ courses
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Overview

his Customer Service course will unlock your full potential and will show you how to excel in a career in Customer Service. So upskill now and reach your full potential. Everything you need to get started in Customer Service is available in this course.

Learning and progressing are the hallmarks of personal development. This Customer Service will quickly teach you the must-have skills needed to start in the relevant industry.

In This Mental Health Course, You Will:

Learn strategies to boost your workplace efficiency.
Hone your Customer Service skills to help you advance your career.
Acquire a comprehensive understanding of various Customer Service topics and tips from industry experts.
Learn in-demand Customer Service skills that are in high demand among UK employers, which will help you to kickstart your career.

This Customer Service course covers everything you must know to stand against the tough competition in the Customer Service field.

The future is truly yours to seize with this Customer Service. Enrol today and complete the course to achieve a Customer Service certificate that can change your professional career forever.

Additional Perks of Buying a Course From Institute of Mental Health

Study online — whenever and wherever you want.
One-to-one support from a dedicated tutor throughout your course.
Certificate immediately upon course completion
100% Money back guarantee
Exclusive discounts on your next course purchase from Institute of Mental Health

Enrolling in the Customer Service course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.

Process of Evaluation

After studying the Customer Service course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.

Certificate of Achievement

Upon successfully completing the Customer Service course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.

Who Is This Course for?

This Customer Service is suitable for anyone aspiring to start a career in Customer Service; even if you are new to this and have no prior knowledge on Customer Service, this course is going to be very easy for you to understand.

And if you are already working in the Customer Service field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.

Taking this Customer Service course is a win-win for you in all aspects.

This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education.

Requirements

This Customer Service course has no prerequisite.

You don’t need any educational qualification or experience to enrol in the Customer Service course.

Do note: you must be at least 16 years old to enrol.

Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Customer Service course.

Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.

Course Curriculum

Understanding Customer Service
	Understanding Customer Service	00:17:00
	Identifying Customer Expectations	00:06:00
	Providing Excellent Customer Service	00:07:00
Focusing on the Customer
	Focusing on the Customer	00:08:00
Customer Service and the Telephone
	Customer Service and the Telephone	00:08:00
Handling Complaints
	Handling Complaints	00:12:00
Enduring Stress
	Enduring Stress	00:13:00
Business Communication
	Identifying Basic Communication Techniques	00:09:00
	Formal and Informal Communication	00:02:00
Verbal and Non-verbal Communication
	Describing Verbal and Non-verbal Communication	00:04:00
	Understanding Body Language	00:05:00
	Making Effective Presentations	00:10:00
	Fundamentals of Productive Meetings	00:08:00
Written Communication
	Written Communication	00:13:00
Electronic Communication
	Electronic Communication	00:19:00
Communicating with Graphics
	Creating Graphics for Business Communication	00:04:00
	Communicating Static Information	00:03:00
	Communicating Dynamic Information	00:03:00
Effectively Working for Your Boss
	Representing Your Boss	00:06:00
	Communicating Your Boss’s Decisions	00:03:00
	Supporting Your Boss and Colleagues	00:04:00
	Building a Partnership with Your Boss	00:13:00
Identifying Goals
	Identifying Goals	00:10:00
Effective Energy Distribution
	Energy Distribution	00:09:00
	Time Logs	00:11:00
Working with Your Personal Style
	Personal World View	00:10:00
	Strengths	00:09:00
Building Your Toolbox
	A Building Your Toolbox	00:10:00
Establishing Your Action Plan
	Establishing Your Action Plan	00:11:00