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Customer Service Representative
Stop losing clients, start dazzling them! Learn phone mastery, conflict resolution & retention tricks. Enrol Customer Service Representative now!
Enrolled Students: 18 
(8 Reviews)
Overview of Customer Service Representative
Unlock the Door to Exceptional Service!
The UK’s service industry pulsates with the rhythm of a million interactions. It’s a stage where smiles are currency, and exceeding expectations is an encore performance. Customer Service Representatives hold the baton within this vibrant sphere, orchestrating experiences that turn customers into loyal fans.
Did you know, in the UK alone, exceptional customer service drives a remarkable £116 billion in added revenue? That’s the power you wield as a master of this craft. This comprehensive Customer Service Representative course equips you with the tools and techniques to navigate the dynamic world of customer service, transforming you from a supporting act into the show’s star.
This Customer Service Representative course empowers you to unlock the door to a rewarding career and leave your mark on the vibrant world of customer service.
This Customer Service Representative Course will help you to learn:
- Grasp the critical role customer service plays in business success.
- Cultivate a helping mindset to deliver concierge-level service.
- Implement the 5 Tenets of TQM for lasting customer satisfaction.
- Avoid the pitfalls of the ten deadly customer service sins.
- Maximise customer retention and boost your bottom line.
- Master the art of dealing with even the most challenging customers.
- Deliver exceptional phone service that leaves a lasting impression.
- Understand your customers' motivations and drive sales success.
This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Customer Service Representative. Enrol today and complete the course to achieve a certificate that can change your career forever.
Details
Perks of Learning with IOMH
- One-to-one support from a dedicated tutor throughout your course.
- Study online — whenever and wherever you want.
- Instant digital/ PDF certificate.
- 100% money back guarantee.
- 12 months access.
Process of Evaluation
After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate.
Certificate of Achievement
Certificate of Completion – Digital / PDF Certificate
After completing the Customer Service Representative course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99.
Certificate of Completion – Hard copy Certificate
You can get the CPD Accredited Hard Copy Certificate
for £12.99.
Shipping Charges:
Inside the UK: £3.99
International: £10.99
Who Is This Course for?
- Aspiring customer service professionals seeking a career boost.
- Individuals are looking to refine their existing skills.
- Business owners and managers who want to empower their teams.
- Anyone passionate about creating exceptional customer experiences.
Requirements
You don’t need any educational qualifications or experience to enrol in the Customer Service Representative course.
Do note: You must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.
Career Path
- Customer Service Advisor: £45K to £94K/year.
- Customer Service Supervisor: £22K to £32K/year.
- Account Manager: 356K to £45K/year.
- Sales Representative: £20K to £35K/year.
- Customer Success Manager: £30K to £45K/year.
Frequently Asked Questions
1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website.
2. Click on Take This Course button, and you will be directed to the Cart page.
3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details.
4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal.
After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn’t receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase.
You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK.
For International Delivery, it will take 20-25 days.
If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly.
You can make the payment using PayPal or you can Bank Transfer the amount.
For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice.
After that, you will receive an email with the invoice and bank details and you can make the payment accordingly.
We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device.
To resolve this issue, please log out of your account and then log back in.
Save Up To 95% -
ALL COURSES FOR £49
This course includes:
-
Level 3
Level:
-
3 hours, 8 minutes
Duration: -
17 Modules
Modules: -
18
Students:
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